How can we help?
Search the docs, browse topics, or open a ticket. We staff EU + Istanbul business hours plus an on-call rotation.
Where most people start.
Getting started
Account, first project, picking a plan.
Models & comparing
Side-by-side specs, benchmarks, picking the right one.
Credits (KM)
How KM works, refills, pooling, hard caps, refunds.
Academy & tracks
Enrolling, certificates, instructor program.
Marketplace
Buying skills, listing yours, payouts.
Billing
Invoices, VAT, plan changes, refunds.
Security & privacy
Data retention, SSO, 2FA, GDPR/KVKK requests.
API & SDKs
Auth, rate limits, error codes, webhooks.
Three we hear daily.
How fast does support reply?
Free + Drift: ~24h business days. Vibe + Flow: under 4h. Studio: under 1h with on-call.
Can I get a refund on unused KM?
Yes, prorated within 14 days of any top-up. Subscription credit is refunded as KM, never cash.
Do you support Turkish e-fatura?
Yes — toggle in billing. We issue both English invoices and Turkish e-faturas to your registered VKN.
Talk to a human.
We answer the email ourselves — no AI auto-replies, no ticket queue purgatory.
Open a ticket →